First course on smart tourist destinations for Central America

By Portal & Asociados

The Central American Tourism Integration Secretariat (Sitca) organized an online course on Smart Tourist Destinations for Central America to discuss accessibility, sustainability, governance, public-private articulation, innovation, technology and digitization of smart tourism destinations.

With seventy tourism institution professionals from seven Central American countries taking part in the course, the initiative reflected the international interest aroused by the smart tourist destination model developed by the Spanish administration.
Such model created a digital platform for collection and analysis of data from certain tourist destinations. Data includes places visited by tourists, numbers of vehicles and people, turnover by business sector, origin of customers, online reviews, hotel and restaurant occupation rates and parking space use.

This information is processed and provided to all system users through reports allowing them to see the economic impact of specific events, flows of tourists or changes in trends.

Policymakers and businesses often face difficulties in gauging the impact of tourism activities and the smart tourism system can help them in this task. It should make public management of tourism more efficient, identify factors influencing the competitiveness of SMEs and make them more competitive, and foster a high-quality supply of tourism activities.

The model also aims to get an idea of visitors’ mobility and spending patterns and to establish indicators for monitoring the evolution of tourism activity. Based on this, it can be possible to disseminate strategic information to all actors in the sector and to promote a cooperative culture.
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