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ibex continues its growth as the largest BPO in Nicaragua
By Guy José Bendaña-Guerrero & Asociados
ibex, a leading provider of BPO services, announced the opening of its newest 500 seat site in Managua, Nicaragua. The new state-of-the-art and highly branded contact center, located in OfiPlaza, will provide over 800 new jobs and will be the home to a Fortune 5 client.“Ibex is clearly recognized as the growth leader in the nearshore markets. Our best-in-class growth is a direct result of us winning premier clients who place their trust in us to enhance their brand,” said Bob Dechant, CEO of ibex.
“Our vision for the region, our nearshore site strategy and our proven performance for our clients is a significant differentiator,” continued Dechant. “The launch of OfiPlaza will further distance us from the competition in Nicaragua and the nearshore markets.”
Ibex will occupy the entire 50,000 square foot building in a stand-alone three-story building located in the downtown district of Managua. Employees will enjoy access to a highly modern infrastructure and extensive amenities which include large production floors, expanded learning centers, open collaboration areas and iconic ibex branding.
“The cultural alignment to the US, the bi-lingual language capabilities and the highly educated workforce continue to reinforce our decision to expand in this region,” continued Dechant.
Managua is located on the south shore of Lake Managua and the capital city of Nicaragua and the country’s largest city, home to one-sixth of the population. Managua is known as the national education center, with most of the nation's prestigious universities and higher education institutions based in the region. Nicaragua's higher education system consists of 48 universities and over 100 vocational and technical institutes which serve students in the areas of electronics, computer systems and sciences.
“We believe in Nicaragua and our domination has made a huge impact on our employees,” said Henry Ordonez, country manager and VP of operations. “We were named one of the best places to work in Central America by the Great Place to Work Institute and we are very proud of that designation,” continued Ordonez. “We are very pleased with the trust our clients place in ibex and in Nicaragua and we will continue to deliver exceptional, best-in-class service from this important region.”
Guy José Bendaña-Guerrero & Asociados
GUY JOSE BENDAÑA GUERRERO & ASOCIADOS has a long and prosperous tradition in the field of intellectual property (IP) in Nicaragua, with roots that go back to more than 100 years, resulting on long-term relationships with renowned clients and attorneys worldwide.
The firm has its origins in the law firm Henry Caldera & Henry Caldera-Pallais, founded in 1907 by Mr. Henry Caldera. That same year of 1907, through the efforts of Mr. Caldera, Nicaragua had its first Trademark Law. In the late 1930’s, Mr. Caldera’s oldest son, Dr. Henry Caldera-Pallais, after studying law in Nicaragua, attended the University of Michigan, where he graduated as a Registered U.S. Patent Attorney. Dr. Caldera-Pallais in 1964 was a founding member of the Interamerican Association of Intellectual Property (ASIPI), the first regional intellectual property organization in the Americas. The firm continued to grow during the administration of Dr. Franklin Caldera, son of Dr. Caldera-Pallais, who obtained his doctoral degree in law from the Universidad Centroamericana in 1973.
Since 1985 the current partners, Dr. Guy José Bendaña Guerrero and Mrs. Blanca Aragón de Bendaña, took over the management of the firm. Dr. Bendaña Guerrero, Director of the firm, has distinguished himself as one of the most respected authorities in Central America in the field of intellectual property and law in general, being the author of several books such as “Course of Industrial Property Law”, “Study of the new Laws of Industrial Property” and “New Study of Contracts “, among others. Mrs. Aragón de Bendaña has served as the firm’s general manager and, thanks to her excellent management, the firm has been in constant growth, with a highly qualified staff committed to excellence. Since 1996, partner Julián José Bendaña Aragón joined the firm, and has been standing out as one of the most recognized attorneys in the field of intellectual property.
We have adapted to the constant change of the business world, supporting our clients in finding the most appropriate legal solutions for each moment. The firm distinguishes itself by understanding the needs of its clients, offering personalized service and adding value to its activities.
Nowadays we continue to be the leading firm in Nicaragua in the area of intellectual property, and at the same time, we have been consolidating other areas of service within the civil, commercial and labor fields, as well as litigation and consulting in general. The firm is well positioned to guarantee a pragmatic service that meets the requirements of the most demanding clients.
