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Venezuelan IP Office Launched its Automatic Response Assistant
By Enrique Cheang, E.C.V. & Asociados
The Autonomous Service of Intellectual Property (SAPI) of Venezuela has launched SARA (its Automatic Response Assistant), a digital system designed to provide real-time advice and answers to users seeking to protect their creations, brands, and innovations.
SARA aims to enhance accessibility to processes through various communication channels such as WhatsApp, Telegram, and the website.
SARA made its debut at the Meeting on Intellectual Property for National Trade Transformation: Innovation and Creativity.
This virtual assistant serves as a guide, offering automated responses to inquiries regarding Trademarks, Patents, Copyright, and Protected Geographical Indications (PGIs).
The goal is to deploy these "chatbots" to support users, streamline customer service processes, and thereby enhance public satisfaction.
E.C.V. & ASOCIADOS
E.C.V. & ASOCIADOS is an organization born in 1996 guided by the mission of providing a comprehensive advice service in the area of Intellectual Property.
We have the sole purpose of collaborating with our clients, making us fully responsible for the management of the very delicate activities and intangible assets of the IP area, those that usually absorb an important amount of energy and time for companies.
All the activities carried out by our firm are backed up by a professional and human team that guarantees experience, trust and the best handling of legal cases, as well as the loyalty towards our clients and total privacy of information.